If you forgot your password, follow the steps as below-

1. Click "Forgot password" on the Login page

2. Enter your email and we’ll send you a link to reset your password.

3. Click on the "Reset Password" option in the email and you will be directed to OVA wesbsite to reset your password

4. Once done, click the "Submit" button and you will be redirected to the main page once your password has been successfully reset.

If you would like to delay your next renewal date due to excess stocks or other reasons, you can delay your next shipment date under your dashboard.

1. Click here https://getova.com.ph/account/subscriptions or go to your Dashboard > Subscription > Active Subscriptions

2. Click on the "Change Next Shipment Date" and select your preferred date

We currently deliver most medications country wide.

However, weight loss injectable medications are only available for delivery within Metro Manila due to their temperature-sensitive nature and the requirement for cold chain management.

Here are our delivery charges. Delivery within Metro Manila (Sundays are not included)

Same day delivery for orders approved before 2pm: ₱70

1 - 3 days delivery for orders approved after 2pm: ₱70

Delivery outside of Metro Manila (Sundays are not included)

3 - 5 days: ₱95

Delivery outside of Luzon (Sundays are not included)

7 - 10 days: ₱95

Deliveries within Metro Manila (Excludes Sundays)

For most products:

• Same day delivery for orders approved before 2pm
• 1 - 3 days delivery for orders approved after 2pm

Weight Loss Injectable Medication:

As weight loss injectable medications are temperature-sensitive, these products require cold chain management and is only available within Metro Manila.

• Same day delivery for orders approved before 11am
• Next day delivery for orders approved after 11am

Deliveries outside Metro Manila (Excludes Sundays)

• 3 - 5 days

Delivery outside Luzon (Excludes Sundays)

• 7-10 days

Kindly contact our customer care team at hello@getova.com.ph or you may send us a message on Viber at +639171424682 should you require any assistance with the delivery and our care team will be more than glad to assist you with the update of delivery address. Please note that we will not be able to change the delivery address once the order is approved.

Kindly contact our customer care team at hello@getova.com.ph or you may send us a message on Viber at +639171424682 should you require any assistance with the delivery.

We are not able to accept returns of medical products for reuse or resale once your order is processed. All sales are final.

You may cancel your subscription or change your next refill process date anytime before your renewal date.

Dispensed medication are non-returnable and non-refundable. All sales are final once your order is processed.

Out of consideration and respect of our doctors' time, if you do not show up for your scheduled appointment or decide to cancel with less than 24 hours notice, you will be charged 100% of the consultation fee.

Kindly contact our customer care team at hello@getova.com.ph or you may send us a message on Viber at +639171424682

Our team may ask you for a photo of the damaged/faulty item for us to investigate further and we appreciate your kind co-operation.